Frequently Asked Questions
tk887 FAQ — Answers to All Your Questions
From opening an account to bKash deposits, claiming bonuses and safe gaming — everything you want to know about tk887 is here.
tk887 has brought together the most common questions from players in Bangladesh in one place. Below, more than 20 questions are answered in detail across five categories — account registration, deposits and withdrawals, game and betting rules, bonuses and promotions, and security and responsible gaming. If you cannot find your question, our 24/7 Bengali live chat support is always ready.
Category 01
Account and Registration
Answers to common questions about opening a new account, verification and logging in at tk887.
To open an account at tk887, you need an active mobile number and a password. The registration process is fully available in Bengali and can be completed in just a few minutes. Register with accurate information, as identity verification may be required at the time of withdrawal.
No, a player may only hold one tk887 account. Opening multiple accounts using the same device, mobile number or payment method is against our terms and conditions and may result in account suspension.
Go to the tk887 Login page and click the "Forgot Password?" option. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact our 24/7 live chat support.
Yes, tk887 is fully mobile-friendly. The site runs smoothly on browsers for both Android and iOS devices. All games, betting and payment services can be enjoyed directly from a mobile browser without downloading a separate app.
If there is any issue with your account, contact our 24/7 live chat support directly or send an email to [email protected]. Our team will verify your identity and resolve the issue as quickly as possible.
Category 02
Deposits and Withdrawals
Rules for depositing and withdrawing money via bKash, Nagad, Rocket and Upay.
Deposits from bKash to a tk887 account generally take only a few minutes. Your balance is updated as soon as the payment is confirmed. The minimum deposit amount is ৳500.
tk887 currently supports the most popular mobile payment services in Bangladesh — bKash, Nagad, Rocket and Upay. Both deposits and withdrawals can be made through all four methods. The minimum deposit amount for each method is ৳500.
Withdrawals from tk887 are generally completed within 10 to 45 minutes. For faster withdrawals, make sure your account is fully verified and that the wagering requirements on any bonus have been met.
The minimum withdrawal amount from tk887 is ৳1,000. The minimum deposit amount is ৳500. These limits are the same across all methods — bKash, Nagad, Rocket and Upay.
After logging in, go to the "Deposit" or cashier option and select Nagad. Enter the payment amount and send money to the indicated Nagad number. Save the reference number. If you have any issues, contact live chat support with your transaction ID.
tk887 does not charge any separate processing fee for deposits or withdrawals. However, your mobile banking service provider (such as bKash or Nagad) may apply their own transaction charges — these are determined by the respective provider's policies.
Category 03
Games and How to Play
Questions about cricket betting, slots, live casino and general gameplay.
To bet on BPL or any other cricket match, go to the Cricket section. You can place bets on various markets before the match starts or while it is live — such as match winner, total runs and top batsman. The odds for each bet are updated in real time. Review all the details carefully before confirming a bet.
tk887 has a wide game library including slots, live baccarat, roulette, blackjack, fishing games and crash games. You will find titles from world-renowned providers such as Pragmatic Play, PG Soft, JILI and Spribe in the tk887 Casino section.
RTP (Return to Player) is the theoretical percentage of total wagered amounts that a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — however, this is an average across millions of rounds, so results in any individual session may vary.
All games at tk887 come from internationally recognised software providers that use independent Random Number Generators (RNG). This means every outcome is completely random and not predetermined. We follow SSL encryption and fair play policies.
If the connection is lost during a live game, the game result is saved on the server. When you log back in, you will be able to see the result of the last hand in your account. If you notice any discrepancy, verify it in your game history or report it to live chat support.
Spribe's Aviator is a crash game where a plane takes off and a multiplier keeps increasing. You need to "Cash Out" before the plane flies away. If you do not cash out in time, your entire bet is lost. The game runs on Provably Fair technology.
Category 04
Bonuses and Promotions
Learn more about the welcome bonus, wagering requirements and the VIP program.
New players receive a 150% welcome bonus up to a maximum of ৳8,000 on their first deposit. This means if you deposit ৳5,000 you will receive ৳7,500 as a bonus. To claim the bonus, select the applicable promo code or bonus option when making your first deposit after opening an account.
A 15x wagering requirement means that to withdraw a bonus, you must place bets equal to the bonus amount multiplied by 15. For example, if you receive a ৳1,000 bonus, you must wager a total of ৳15,000 before withdrawing. Once the requirement is met, the bonus balance is automatically converted to cash.
Once you open an account at tk887, you automatically enter the Bronze level. Based on your regular play and betting activity, you can advance to Silver, Gold, Platinum and the highest Diamond level. Weekly cashback increases at higher levels.
The tk887 VIP cashback structure: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.7%, Platinum — up to 1.0%, Diamond — up to 1.2% weekly cashback. Cashback is automatically added each week based on losses.
Bonuses are generally usable on slots, live casino and fishing games. Some restrictions may apply to specific promotions — such as certain games being excluded or counting at a lower rate. Read the full terms of a promotion before claiming a bonus.
Category 05
Security and Responsible Gaming
Important information about your account security, personal data protection and responsible gaming.
tk887 uses industry-standard SSL encryption technology to protect your personal and financial information. Your data is never sold or shared with third parties. Read our Privacy Policy for more details.
No. tk887 is for those aged 21 and above only. When registering an account, you confirm that you are 21 or older. Participation by minors is strictly prohibited and any such account will be permanently closed.
Yes, tk887 places the highest importance on responsible gaming. You can choose to exclude yourself for a specified period (self-exclusion). To use this service, contact live chat support or email [email protected]. Visit the Responsible Gaming page for more details.
tk887 recommends that you set a budget and never increase your bets in an attempt to recover lost money. View gaming as entertainment, not a source of income. If you notice signs of addiction, inform our support team promptly — we will help you with self-exclusion or setting deposit limits.
Change your password immediately and report it to our 24/7 live chat support. Acting quickly can limit the damage. Never share your password with anyone and use a strong password. tk887 will never ask for your password by email or message.
Yes, to ensure responsible gaming you can set daily, weekly or monthly deposit limits with the help of our support team. Changing these limits requires a waiting period — which helps prevent overspending.
Still Have Questions?
Our Bengali support team is with you 24/7 — contact us anytime via live chat or email.
Contact Us
Our Support Channels
24/7 Live Chat
Talk to our support agent directly in Bengali at any time. After logging in, click on the chat icon.
Terms & Conditions
To learn the details of bonus, withdrawal and account rules, please read our Terms & Conditions.